FAQs

Who do I contact if I have a problem with anything?

If you have any questions or concerns about anything please email hello@brittkneekristin.com and leave detailed information about your issue. Someone will get back to you within 72 hours. 

How do I return or exchange a product?

All products on this site are made to order so as a result we do not accept any returns or exchanges. All sales are final please triple check to make sure you are ordering the correct size product. If you received a defective item, we'll gladly replace it as long as you contact us within 30 days of receiving your order. Defective items will be exchanged for the same type of product in the same size after a clear picture of the defect is sent to us.

Who do I contact if I have a problem with shipping?

We understand things happen and as a small business we try our best to give our customers the best outcome.If you have a problem with your shipment, such as not receiving a package that has been marked as delivered on the tracking info provided, please contact the shipping carrier first. After you have contacted the shipping carrier please send an email with the outcome. 

When can I expect my order?

Order are made on demand. Please allow 7-10 business days for your order to ship. 

What happens if my order is returned due to entering a wrong/invalid address?

Any orders that are returned to us by the mail carrier due to "invalid address" or "Undeliverable address" can be reshipped, but you will be subjected to a $7 processing and reshipment Fee. You will have 30 days to request a reshipment from the time it is sent back to us or from the time you state did not receive. After that time your order will be added back to our store inventory and will no longer be available for you to claim.